Do you have a dedicated account manager for corporate clients?

Yes. All corporate accounts with ongoing or high-volume activity are assigned a dedicated account manager who serves as your single point of contact across all markets and all bookings.

What your account manager handles:

• All new bookings and modifications
• Coordinating multi-country and multi-unit requests
• Consolidated monthly reporting
• Escalation of any guest issues
• Quarterly business reviews for larger accounts

Your account manager speaks English, French, or Spanish (matched to your team's preference) and is available during your business hours. For after-hours needs, our 24/7 guest services line takes over.