For Our Guests

Before You Arrive

• How do I make a reservation ?
• Maximum Occupancy Per Suite
• Can I get a lower rate if I stay longer?
• What is the minimum stay required to make a request?
• How much am I required to pay to secure my reservation ?
• What is Corporate Stays cancellation policy?
• What method of payment does Corporate Stays take ?
• Are there any additional fees other than the nightly rate?
• Can I order groceries before my arrival ?
• Is parking available ?

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Arrival & Check-In

• What time is check-in ?
• How do I get my keys?
• Where do I get the mailbox key ?
• How can I get an extra set of keys or fob?

Apartment Essentials

• Drinking Tap Water in Canada: Safe
• Are all apartments fully stocked ?
• Is there cable in my unit?
• What is the WiFi password?
• What children's furniture do you offer?
• Bathroom and Kitchen Items Standard in Corporate Stays
• What are my TV and cable options?

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Services & Requests

• Can I have visitors stay overnight?
• Do you offer laundry service?
• Can I bring my pet?
• Can I have a different coffee machine than the one provided in my apartment?
• What can I do if something needs to be fixed in the apartment?
• Can I receive more toilet paper and room amenities?
• How can I schedule cleaning service ?
• Can I get coffee or Nespresso to my unit?
• Can I request extra towels or linens?
• Do you offer extra beds? (cots, mattresses or play pens?)
• Do you offer housekeeping services?

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Packages & Deliveries

• Luxer Package Locker Instructions

Extending / Changing Your Stay

• Is it possible to check-out later?
• How can I extend my stay ?

Check-Out

• What should I do if I lose my keys ?
• What is the procedure to check-out early?
• What do I need to do when checking out of the unit?
• I accidentally forgot to return my parking access. What should I do?

Troubleshooting

• What do I do when someone is parked in my assigned parking space ?
• What can I do if my internet is not working ?
• Factory Reset & Account Setup for Roku or Amazon Fire TV