---
title: How do I access the mailbox and receive packages at Hazel?
description: Learn how to receive and collect mail and packages at Hazel, including Canada Post, Parcel Pending lockers, mailboxes, and mailbox keys.
---

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# How do I access the mailbox and receive packages at Hazel?

**Mail & Package Deliveries — Hazel**

Please include your full name, building address, suite number, and buzzer number when placing an order.

**Canada Post**

Mail and small parcels are delivered to your suite’s mailbox. For larger parcels, Canada Post will usually buzz your suite so you can come downstairs to collect them. If you cannot be reached, your parcel may be taken to the nearby Canada Post location inside Shoppers Drug Mart, approximately a two-minute walk away. Check your delivery notice or tracking information for the collection location.

**Other Couriers — Parcel Pending Lockers**

Other couriers generally use the Parcel Pending lockers in the mailroom. Once we receive your parcel notification, we will forward the email containing your collection code and QR code. Go to the Parcel Pending lockers and follow the on-screen instructions to collect your package using either code.

If your courier confirms delivery but you have not received a collection code, please check the mailroom countertop, as some parcels may be left there instead.

**Parcel Reminders**

A reminder with the same collection code refers to the same uncollected parcel, not a new delivery. If you have already collected it or your code does not work, please contact Corporate Stays for assistance.

**Mailbox Keys & Assistance**

Mailbox keys are available by arrangement and are not automatically included with your check-in keys. If you need one, please contact Corporate Stays so we can arrange it and provide collection instructions.

For any mail or package questions, please contact Corporate Stays directly rather than visiting the building management office.

 

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