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Help Center

General Frequently Asked Questions

General Frequently Asked Questions

Here you will find a variety of questions our guests usually ask prior to their arrival.

Guest Services & Housekeeping

Is there cable in my unit?

Do you offer housekeeping services?

Can I request extra towels or linens?

Do you offer laundry service?

Can I receive more toilet paper and room amenities?

Do you offer extra beds? (cots, mattresses or play pens?)

What children's furniture do you offer?

Can I get coffee or Nespresso to my unit?

Rebooting your IPTV TV

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Reservations

Can I have visitors stay overnight?

Maximum Occupancy Per Suite

What is Corporate Stays cancellation policy?

Can I get a lower rate if I stay longer?

How can I extend my stay ?

What is the minimum stay required to make a request?

How do I make a reservation ?

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Payment

How much am I required to pay to secure my reservation ?

What method of payment does Corporate Stays take ?

Are there any additional fees other than the nightly rate?

Your stay with us !

Can I bring my pet?

What time is check-in ?

How do I get my keys?

How can I get an extra set of keys?

Is it possible to check-out later?

What is the procedure to check-out early?

What do I need to do when checking out of the unit?

What should I do if I lose my keys ?

Where do I get the mailbox key ?

What is the WiFi password?

What can I do if my internet is not working ?

Are all apartments fully stocked ?

Can I have a different coffee machine than the one provided in my apartment?

Is parking available ?

What do I do when someone is parked in my assigned parking space ?

How can I order extra linens ?

How can I schedule cleaning service ?

What can I do if something needs to be fixed in the apartment?

Can I order groceries before my arrival ?

What are my TV and cable options?

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