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General Frequently Asked Questions
Here you will find a variety of questions our guests usually ask prior to their arrival.
CORPORATE & BUSINESS — FREQUENTLY ASKED QUESTIONS
- Can Corporate Stays support executive housing in multiple countries simultaneously?
- Do you provide invoices suitable for expense reimbursement?
- Can you manage employee housing programs on an ongoing basis?
- Do you have a dedicated account manager for corporate clients?
- Can we book multiple units simultaneously for a team or project?
- Does Corporate Stays offer direct billing for companies?
- What is your process for handling last-minute executive relocations?
- Do you work with relocation management companies (RMCs)?
LATIN AMERICA — FREQUENTLY ASKED QUESTIONS
- Is Costa del Este, Panama a good location for business travelers?
- Are your Latin American apartments suitable for long-term corporate relocation?
- Do you operate in Latin America?
- Are your apartments in Latin America fully furnished?
- What is the minimum stay in your Latin American properties?
- Do you offer coworking or business amenities at your LATAM properties?
- What languages does your team speak in Latin America?
- What payment methods are accepted for LATAM bookings?
Guest Services & Housekeeping
- Is there cable in my unit?
- Do you offer housekeeping services?
- Can I request extra towels or linens?
- Do you offer laundry service?
- Can I receive more toilet paper and room amenities?
- Do you offer extra beds? (cots, mattresses or play pens?)
- What children's furniture do you offer?
- Can I get coffee or Nespresso to my unit?
- Bathroom and Kitchen Items Standard in Corporate Stays
- Factory Reset & Account Setup for Roku or Amazon Fire TV
- Luxer Package Locker Instructions
- I accidentally forgot to return my parking access. What should I do?
Reservations
Payment
Your stay with us !
- What is the procedure to check-out early?
- Can I have a different coffee machine than the one provided in my apartment?
- Can I bring my pet?
- What time is check-in ?
- How do I get my keys?
- How can I get an extra set of keys or fob?
- Is it possible to check-out later?
- What do I need to do when checking out of the unit?
- What should I do if I lose my keys ?
- Where do I get the mailbox key ?
- What is the WiFi password?
- What can I do if my internet is not working ?
- Are all apartments fully stocked ?
- Is parking available ?
- What do I do when someone is parked in my assigned parking space ?
- How can I schedule cleaning service ?
- What can I do if something needs to be fixed in the apartment?
- Can I order groceries before my arrival ?
- What are my TV and cable options?
- Drinking Tap Water in Canada: Safe