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Internal Knowledge Base
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General Frequently Asked Questions
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MSM DROLET & GUILBALT
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How much are lost key / Parking Remote /Mailbox keys at SODO?
If the guest loses all of the keys, we charge $500 to replace the keys and change the lock, plus an administrative cost. To maintain the safety and security of our guests and their valuables, we change the locks in accordance with the building code.
As a standard, we provide two sets of keys. If a guest asks an additional key, we check the inventory with the operations staff and offer it at no cost if it is available. Otherwise, anything more than two sets of keys will be charged to the guest for ordering.
Replacement Costs are as follows:
Fob or Key card is priced at $75 each + 30%admin and taxes
Mailbox keys can be replaced for $10 each + 30%admin and taxes
If a guest reports a missing key and requires a replacement:
1. Please remember to ask in the Calgary group chat first to check availability
2. If there are no extras, you should proceed with requesting the keys. To request a replacement, please email the building manager and copy Sarah