- Help Center
- Vancouver British Columbia, Canada
- Brentwood One
-
Montreal, Quebec - Canada
-
Ottawa, Ontario - Canada
-
Internal Knowledge Base
-
Toronto Ontario, Canada
-
Vancouver British Columbia, Canada
-
Halifax, Nova Scotia - Canada
-
Calgary, Alberta - Canada
-
Edmonton, Alberta - Canada
-
Winnipeg, Manitoba - Canada
-
Quebec City, Quebec - Canada
-
General Frequently Asked Questions
-
MSM DROLET & GUILBALT
-
Mississauga
How much are lost key / Parking Remote /Mailbox keys at Brentwood?
If the guest loses all of the keys, we charge $500 to replace the keys and change the lock, plus an administrative cost. To maintain the safety and security of our guests and their valuables, we change the locks in accordance with the building code.
As a standard, we provide two sets of keys. If a guest asks an additional key, we check the inventory with the operations staff and offer it at no cost if it is available. Otherwise, anything more than two sets of keys will be charged to the guest for ordering.
Replacement cost are as follows:
Fob is priced as $75 each + 30%admin and taxes
Apartment units are using door codes.
If a guest reports a missing fob and needs a replacement, please remember to inquire and tag Sarah in the Vancouver group chat first. They usually have extras for the said building.
If Sarah confirmed that no extra keys are available, Sarah will request a new fobs from the building.
For lost mailbox keys:
Building suggests that we do it in any key cutting place as it is much cheaper than the building to call their locksmith to make a copy.
The cost for replacement of mailbox lock is $150. This is if all keys are lost, and the locksmith has to replace the whole lock.