What should I do if the internet isn’t working in Livmore?

 If you are experiencing internet issues, such as poor connectivity, or no wifi signal in your suite, please try the following steps to reboot the Wifi Signal.


1. Locate the Modem/Router in your suite. You can find it on the wall panel.

2.Inspect the modem’s lights:

•Blue light: Indicates normal operation and a stable connection.

•Yellow light: Suggests potential connectivity issues.

Additionally, check the modem’s screen for any displayed error messages that might provide more details about the issue.

If the internet remains non-functional after completing all troubleshooting steps:

1.Notify the Concierge Team: Send an email to concierge@corporatestays.com.

2.Include the following in your email:

•A clear photo of the modem’s screen showing the error message.

•A photo of the back of the modem clearly displaying the MAC number.

The Concierge Team will then contact the service provider, Bell, by:

•Calling (800) 667-0123.

•Emailing to reshad.yaqubi@bell.ca or preferredbuildingPMsupport@bell.ca.

Please keep in mind that the internet is installed by the property management company and that the provider is Bell.