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Montreal, Quebec - Canada
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Internal Knowledge Base
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Toronto Ontario, Canada
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General Frequently Asked Questions
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MSM DROLET & GUILBALT
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Mississauga
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Victoria
Internet Stopped Working at Immix?
Internet provider is Rally and can be reached at 416.360.3000
- IF: Guest has internet issues (ex. Red light on GREY BOX/CALIX)
- Then: Please contact RALLY at 416.360.3000
- Then: Rally will contact Andorix Support if required
Some good to know language in helping your guests for aiding this site is:
- ROUTER: This would be the GREY box sitting in the guest's living space providing WiFi; Rally provides these and it is called a CALIX at times.
- ONT: This is the Black Andorix device hiding in the white media cabinets called P3000. This is in various placements depending on suite mapping. This will rarely be used to troubleshoot
- This device is hidden from view and the guest should not be removing this or altering this device as it is part of the unit.