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      2. Toronto Ontario, Canada
      3. Immix

      Internet Stopped Working at Immix?

      Internet provider is Rally and can be reached at  416.360.3000

      1. IF: Guest has internet issues (ex. Red light on GREY BOX/CALIX)
        1. Then: Please contact RALLY at 416.360.3000
        2. Then: Rally will contact Andorix Support if required

       

      Some good to know language in helping your guests for aiding this site is:

      • ROUTER: This would be the GREY box sitting in the guest's living space providing WiFi; Rally provides these and it is called a CALIX at times.
      • ONT: This is the Black Andorix device hiding in the white media cabinets called P3000. This is in various placements depending on suite mapping. This will rarely be used to troubleshoot
        • This device is hidden from view and the guest should not be removing this or altering this device as it is part of the unit.