General Frequently Asked Questions
Here you will find a variety of questions our guests usually ask prior to their arrival.
Guest Services & Housekeeping
- Is there cable in my unit?
- Do you offer housekeeping services?
- Can I request extra towels or linens?
- Do you offer laundry service?
- Can I receive more toilet paper and room amenities?
- Do you offer extra beds? (cots, mattresses or play pens?)
- What children's furniture do you offer?
- Can I get coffee or Nespresso to my unit?
Reservations
Payment
Your stay with us !
- What is the procedure to check-out early?
- Can I have a different coffee machine than the one provided in my apartment?
- Can I bring my pet?
- What time is check-in ?
- How do I get my keys?
- How can I get an extra set of keys or fob?
- Is it possible to check-out later?
- What do I need to do when checking out of the unit?
- What should I do if I lose my keys ?
- Where do I get the mailbox key ?
- What is the WiFi password?
- What can I do if my internet is not working ?
- Are all apartments fully stocked ?
- Is parking available ?
- What do I do when someone is parked in my assigned parking space ?
- How can I schedule cleaning service ?
- What can I do if something needs to be fixed in the apartment?
- Can I order groceries before my arrival ?
- What are my TV and cable options?