Procedures
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      Charging for Damages

      DAMAGES PROCEDURE
      1. Gather the evidence for the charge (pictures, inspection report etc)
      2. Advise the guest regarding the charge using RMS Template 2021 - Notice for Damages [EN/FR]
      3. Post the charge in RMS (Damages - Mtl)
      4. Email Jeffro and request him to charge.  Copy the sales manager so they are aware.
      5. Once he confirms the payment is charged (whether credit card or direct bill account) claim the commission.
      You can also refer to this document for the charges (especially tab 2).