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General Frequently Asked Questions
General Frequently Asked Questions
Guest Services & Housekeeping
Reservations
Payment
Your stay with us !
Internal Knowledge Base
Dormakaba Locks
Apartment Videos-Internal Team
Buildings Tours
NPS Survey
After Hours Information
WIFI Info
Buildings Wikis
Procedures
Miscellaneous
Templates
Montreal, Quebec - Canada
Livmore
MOSAIQUE
Monarc
Le Shaughn
Equinoxe I
BLUM
Humaniti
Le Jacob
C-Loft
Drolet, Montreal
Guibault, Montreal
Guibault, Montreal
Quebec City, Quebec - Canada
La Vigie 2
Ottawa, Ontario - Canada
Wellington
169 Lisgar
199 Slater
The Met
36 Robinson
Lennox
Toronto and GTA Ontario, Canada
Studio 2
University Plaza
Studio on Richmond
Immix
Elm Ledbury
Rio Can, North York
Halifax, Nova Scotia - Canada
Margaretta
Junction
The Killick
Icon Bay
Jade
Roy
Anchorage, Halifax
Moncton
Millenium Blvd., Moncton
Mississauga
Brightstone
New Brunswick
Moncton
Vancouver British Columbia, Canada
The Hazel
Telus Gardens
Tate
Capitol Residences
Calgary, Alberta - Canada
SODO
UNDERWOOD
Edmonton, Alberta - Canada
Hendrix, Edmonton
Village on 105, Edmonton
Park Avenue, Edmonton
Winnipeg, Manitoba - Canada
Winnipeg General Questions
Stradbrook
The Spot
LXTX
Osborne
Victoria
The Wedge
Sao Paolo, Brazil
Jurupis
Panama
Arcadia, Panama
Mexico
Urbanista
Back to home
Help Center
General Frequently Asked Questions
General Frequently Asked Questions
Guest Services & Housekeeping
Reservations
Payment
Your stay with us !
Internal Knowledge Base
Dormakaba Locks
Apartment Videos-Internal Team
Buildings Tours
NPS Survey
After Hours Information
WIFI Info
Buildings Wikis
Procedures
Miscellaneous
Templates
Montreal, Quebec - Canada
Livmore
MOSAIQUE
Monarc
Le Shaughn
Equinoxe I
BLUM
Humaniti
Le Jacob
C-Loft
Drolet, Montreal
Guibault, Montreal
Guibault, Montreal
Quebec City, Quebec - Canada
La Vigie 2
Ottawa, Ontario - Canada
Wellington
169 Lisgar
199 Slater
The Met
36 Robinson
Lennox
Toronto and GTA Ontario, Canada
Studio 2
University Plaza
Studio on Richmond
Immix
Elm Ledbury
Rio Can, North York
Halifax, Nova Scotia - Canada
Margaretta
Junction
The Killick
Icon Bay
Jade
Roy
Anchorage, Halifax
Moncton
Millenium Blvd., Moncton
Mississauga
Brightstone
New Brunswick
Moncton
Vancouver British Columbia, Canada
The Hazel
Telus Gardens
Tate
Capitol Residences
Calgary, Alberta - Canada
SODO
UNDERWOOD
Edmonton, Alberta - Canada
Hendrix, Edmonton
Village on 105, Edmonton
Park Avenue, Edmonton
Winnipeg, Manitoba - Canada
Winnipeg General Questions
Stradbrook
The Spot
LXTX
Osborne
Victoria
The Wedge
Sao Paolo, Brazil
Jurupis
Panama
Arcadia, Panama
Mexico
Urbanista
General Frequently Asked Questions
Here you will find a variety of questions our guests usually ask prior to their arrival.
Drinking Tap Water in Canada: Safe
Factory Reset & Account Setup for Roku or Amazon Fire TV
Bathroom and Kitchen Items Standard in Corporate Stays
I accidentally forgot to return my parking access. What should I do?
Guest Services & Housekeeping
Is there cable in my unit?
Do you offer housekeeping services?
Can I request extra towels or linens?
Do you offer laundry service?
Can I receive more toilet paper and room amenities?
Do you offer extra beds? (cots, mattresses or play pens?)
What children's furniture do you offer?
Can I get coffee or Nespresso to my unit?
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Reservations
Can I have visitors stay overnight?
Maximum Occupancy Per Suite
What is Corporate Stays cancellation policy?
Can I get a lower rate if I stay longer?
How can I extend my stay ?
What is the minimum stay required to make a request?
How do I make a reservation ?
See more
Payment
Are there any additional fees other than the nightly rate?
What method of payment does Corporate Stays take ?
How much am I required to pay to secure my reservation ?
Your stay with us !
What are my TV and cable options?
Can I order groceries before my arrival ?
What can I do if something needs to be fixed in the apartment?
How can I schedule cleaning service ?
What do I do when someone is parked in my assigned parking space ?
Is parking available ?
Can I have a different coffee machine than the one provided in my apartment?
Are all apartments fully stocked ?
What can I do if my internet is not working ?
What is the WiFi password?
Where do I get the mailbox key ?
What should I do if I lose my keys ?
What do I need to do when checking out of the unit?
What is the procedure to check-out early?
Is it possible to check-out later?
How do I get my keys?
What time is check-in ?
Can I bring my pet?
How can I get an extra set of keys or fob?
See more