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Help Center

Internal Knowledge Base

Internal Knowledge Base

For Internal Team

How to add maintenance request for Vuze

Toronto Buildings Bible

Dormakaba Locks

Resetting Dormakaba lock codes for Existing Doors

How to generate individual codes

How to cancel Master Codes

How to create codes on online portal

How to Generate Master Codes

How to Customize your Kaba Door Code

How to Cancel an Individual Code

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Apartment Videos-Internal Team

LXTX

Le James building tours

The Spot

STBK

Buildings Tours

Ottawa building tours

Calgary and Winnipeg building tours

Halifax Buildings Tours

Toronto Buildings Tours

Vancouver building tours

Montreal & Quebec Buildings tours

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NPS Survey

Guest Review - Negative

Google My Business Links:

Guest Review - Positive

After Hours Information

After Hours Information Halifax

Hours of Operation in Each Market (local times)

After Hours Information Ottawa

WIFI Info

How to Respond to a Wifi Issue ? (Mtl)

Wifi Info by building - MTL

WIFI Info other Markets

Halifax - Update WiFi Network Names/Passwords Purple Cow

Buildings Wikis

Winnipeg Building BIble

Ottawa Buildings Bible

Halifax Buildings Bible

Vancouver Building Bible

Montreal & Quebec Buildings Bible

Alberta Building Bible

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Procedures

Concierge Training-Hubspot

Call Handling Training

What should I do in response to the deposit request?

How Should I Respond to a Request for Additional Keys?

Unreturned keys policy at CS

Lost and Found Procedure

No Show Procedures

Unauthorized Late Departures

How to add a maintenance request on RMS ?

Unauthorized Late Check outs Late Departures

Preparing Arrivals

How to change Dormakaba lock batteries

Procedure for Lockouts and Evictions

Charging for Damages

Early Departures

Distribution of Keys

Early Departure Procedures

Procedures

How to request your reimbursement on BambooHr ?

How to send arrival instructions? FR Version

VIP Procedures

How to Request your day off on BambooHr ?

Bed Bug Procedure

Room Move or Switch Procedures

Lost and Found Procedures

How to respond to NPS Surveys via RMS ?

Requests for Early Check-in / Early Arrival

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Miscellaneous

How many keys should we give to our guests ?

Who should I contact if an apartment owner wants to rent their apartment to us

Buzzer Information - All Markets

Transporation Referral Services - All Markets

Help center Dormakaba

What is our inventory in our apartments ?

How do I get clients into their building in Vancouver ?

Who should I contact for a guest request relating to sales?

Holidays Canada

Who do I contact if a guest reports that the kitchen sink is clogged?

Is Canada Tap Water Safe to Drink?

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Templates

Templates - Parking and car (MTL)

Templates - Wifi issues (MTL)

Templates - Packages and Mails received (MTL)

Templates - Demander des services supplémentaires (MTL)

Templates - Remise des clés (MTL)

Templates - Demandes de maintenance (MTL)

Templates - Lost and found (MTL)

Templates - Maintenance requests (MTL)

Templates - Lettres & Colis (MTL)

Templates - Objets Trouvés (MTL)

Templates - Delivering keys (MTL)

Templates - Problèmes de Wifi (MTL)

Templates - Voiture et stationnement (MTL)

Templates - Asking for extra services (MTL)

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