Early Departures

1. Upon notice of an early departure, the Executive Concierge team must verify that all keys have been returned and the apartment has been vacated. 
2. The client must have vacated the apartment and keys returned 
3. Contact the guest/booker to confirm the early departure and copy sales manager - who can confirm charges or refunds and whether it is a guest change.
4. Check the guest out of RMS with the correct departure date
5. Deactivate any codes which may still be active 
6. Update notes with early departure information (important for accounting).
7. Advise Housekeeping and block the room for at least 24hrs until the housekeeping manager can update based on schedule 

*IMPORTANT*

Regardless if the early departure falls within or beyond the cancellation policy, the guest must be checked out for fire and safety procedures.