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Begin every response by thanking the guest for sharing: |
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Thank you for taking the time to share your feedback - direct feedback from our guests provides us the best opportunity to make meaningful improvements for our guests. |
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Start with an apology - not an excuse!: |
We apologize that your stay was less than perfect.
We are sorry that you experienced so many troubles during your stay with us.
We apologize for the inconvenience.
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Advise the guest that the concern has been addressed. Request additional info if possible: |
We have forwarded your feedback/pictures to our housekeeping supervisor to ensure that your experience serves as a learning opportunity for our team and does not occur again.
We have requested reservations/sales to look into where the breakdown in communication may have occurred.
We understand that your request was not fulfilled in a timely manner and have requested guest services to provide a detailed summary of the steps taken to address your request and how we can ensure we are more efficient in the future.
Guest feedback is the best way for us to improve our suites. We will be sure to keep this concern in mind when planning future renovations and improvements.
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If there is a reason for the problem - share : |
Safety and security is our top priority and for this reason additional steps are taken to ensure both personal and credit card security for all of our guests.
We apologize for the last minute room change and confusion - we did wish to ensure your suite was perfect and needed to address maintenance issues in the suite.
We always try to accommodate our guests requests but unfortunately could not extend a late check-out as we had to prepare the suite for our next guest.
We have raised your concern with the property manager to ensure it does not affect the experience of our future guests/ is rectified before your next visit.
Unfortunately the weather/other guests/building maintenance is beyond our control.
Ottawa offers 2 seasons - winter and construction! We apologize that the construction was a nuisance and are looking forward to the completion of these improvements for our city.
Corporate Stays works tirelessly to ensure we are truly an environmentally friendly company. We go out of our way to ensure we are not unnecessarily wasting energy, paper and valuable natural resources.
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How we can make it better: |
Our guest services department is open from 10AM to 7PM daily and offer full concierge services. They are happy to assist with such requests and issues!
Our housekeeping department offers a la carte cleaning services to meet your needs. Please feel free to email concierge.ottawa@corporatestays.com for options available!
We offer parking/cots/amenities on a first come, first serve basis. Be sure to let us know as early as possible to ensure we can accomodate all of our guests.
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End by apologizing again and requesting an opportunity to correct our mistake: |
On behalf of our entire team we apologize again for our shortcomings.
We do hope you will provide us an opportunity to deliver the true Corporate Stays experience!
Please be sure to email/contact me directly the next time you will be visiting the nation’s capital.
EXAMPLE:
Hello Guest,
Thank you for your recent review. We have received your feedback from your recent stay at Corporate Stays and we are disappointed to hear that you reported (explain the issue).
We truly appreciate knowing about our guests' experiences so we can celebrate our successes and address our challenges to serve you better in the future. As we did our best to provide you with an experience indicative of the level of service we pride ourselves on, we are sorry to hear that we could not resolve this to your satisfaction.