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Begin every response by thanking the guest for sharing: |
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Thank you for taking the time to share your feedback regarding your stay, we know your time is valuable. |
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Acknowledge the feedback and commit to sharing with those that provided the service: |
We will be sure to share your feedback with our Concierge/Housekeeping team to ensure they know that their efforts to please our guest do not go unnoticed!
We will be sure to let our sales and reservations team know that the entire experience was very smooth!
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Share info about our company and product specific to their stay, review or experience (i.e.; the comment on new building, were here to visit UofO etc): |
Wellington is one of the newest additions to our Corporate Stay Signature Collection in Ottawa and your feedback is important to us!
We hope you were able to explore the University of Ottawa area and community!
We hope you were able to take some time to enjoy downtown Ottawa, beavertails and a quick skate on the canal!
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If a guest compliments more than just the room - acknowledge that they enjoyed more than just the suite! : |
Ensuring our guest security and comfort in both the building and neighbourhood is just as important as ensuring the suite is perfect for you.
We are glad to hear you had time to enjoy the building amenities.
Underground parking is very important to us in a city as cold as Ottawa!
Downtown is a lovely place to be - easily walkable and a world of things to do and explore! We are glad to hear you were able to enjoy!
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Many guests refer to our suites as a home away from home - the ultimate compliment!: |
We are happy to hear you enjoyed your stay, were truly comfortable and that we could create a home away from home for you.
Travel for business is never quite as exciting as vacation time! We are happy to hear that we could create a comfortable space for you while away from home.
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Acknowledge that we can’t wait to have them back!: |
We look forward to hosting your future trips to the nation’s capital!
We hope you will have an opportunity to come back when it is a bit warmer and enjoy our beautiful city!
EXAMPLE:
Dear Guest,
Thank you so much for taking the time to share your feedback. We work hard as a team to deliver a superior level of customer service to ensure that our guests have a comfortable and enjoyable stay, so we're delighted to see that you were pleased with (mention their comments). Thank you for choosing Corporate Stays and we look forward to welcoming you on your next visit!
If you could please take a moment to share your experience on our Google My Business Page, it would mean a lot to us
. Link: Then include the link to one of our city pages depending where the guest stayed or inquired about
: Halifax - www.bit.ly/CSHAL
Vancouver - www.bit.ly/CSVANC
Montreal - www.bit.ly/CsMtl
Toronto - www.bit.ly/CSTOR
Ottawa -www.bit.ly/CSOTTA
Calgary -www.bit.ly/CSCALG
Quebec City - https://bit.ly/3jItYrnCus