Templates - Lost and found (MTL)

1- Communicate to a guest if she/he forgot something after departure

Dear guest,

We hope you are doing well.

We found some personal items in your apartment unit after your departure. PLEASE DESCRIB THE ITEMS.

We can send you the items, or you can pick it up in our office located at 456 Rue de la Gauchetiere West.

Please let us know in advance the date and time of when you are planning to come to pick up your forgotten items.

Thank you very much and have a great day!

2- Answer a guest who is asking for forgotten items

Dear guest,

We hope you are doing well.

Thank you for letting us know about this.

We will check if our housekeeping team found something in your unit.

In the meantime can you please provide us more details about the items?

Thank you very much and have a great day!