Templates - Maintenance requests (MTL)

1- when guest reports something that need reparations

Dear guest,

Thank you for letting us know about this.

We will inform the building about this/ We will ask to our team to come, so they can fix it as soon as they can. 

We will get back to you with news as soon as they responds to us.

Thank you very much for your patience and have a great day.

2- A guest asking for an update on a maintenance request.

Dear guest,

Thank you for your email.

We are working very hard with the building/with our team, to get this solved as soon as possible.

And, we apologize for the delay on the reparation of this issue.

We will be contacting you as soon as we have the exact information to provide you.

Thank you very much for your patience and have a great day.