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For Our Guests
Reservations, check-in, apartment essentials, and support for a seamless stay from arrival to checkout.
Before You Arrive
- How do I make a reservation ?
- Maximum Occupancy Per Suite
- Can I get a lower rate if I stay longer?
- What is the minimum stay required to make a request?
- How much am I required to pay to secure my reservation ?
- What is Corporate Stays cancellation policy?
- What method of payment does Corporate Stays take ?
- Are there any additional fees other than the nightly rate?
- Can I order groceries before my arrival ?
- Is parking available ?
Arrival & Check-In
Apartment Essentials
- What equipment and furniture are included in Arcadia del Este Apartment?
- Drinking Tap Water in Canada: Safe
- Are all apartments fully stocked ?
- Is there cable in my unit?
- What are my TV and cable options?
- What is the WiFi password?
- What children's furniture do you offer?
- Bathroom and Kitchen Items Standard in Corporate Stays for Canada Properties
Services & Requests
- Can I have visitors stay overnight?
- Do you offer laundry service?
- Can I bring my pet?
- Can I have a different coffee machine than the one provided in my apartment?
- What can I do if something needs to be fixed in the apartment?
- Can I receive more toilet paper and room amenities?
- How can I schedule cleaning service ?
- Can I get coffee or Nespresso to my unit?
- Can I request extra towels or linens?
- Do you offer extra beds? (cots, mattresses or play pens?)
- Do you offer housekeeping services?